The Copper Standard

Membership terms

These are the terms of The Copper Standard, our maintenance membership. The membership is offered by KWICK LIGHTS, LLC dba Copper & Co. Services (Florida A/C license RM14017040, electrical license ER13015545). Questions? Call (904) 643-2218 or email team@coppercoservices.com. Back to the plans.

1. What the membership is

A membership buys scheduled maintenance, member discounts, and priority access. It is not a warranty, a service contract, or insurance. Parts, refrigerant, repairs, and equipment replacement are not included in the membership price; when your system needs any of them, you’ll get a written price at your member rate before any work begins.

2. Plans and rates

All rates are per system. A system is one condenser or heat pump with its matching air handler or furnace.

Essential is for a single system. On Signature and Total Home a second system at the same address is a flat add-on per year of the term, and half that for a 6-month term. On Total Home, the electrical safety inspection is per property, not per system — a second system adds A/C maintenance only.

3. Terms, billing, and renewal

• Every membership is paid in full at the start of its term: 6 months, 1 year, 2 years, or 3 years. There is no month-to-month option.
• Every membership renews automatically for another term of the same length — a 6-month membership for 6 more months, an annual one for another year, a 2- or 3-year one for another 2 or 3 years — billed in full at the start of each renewal, unless you cancel before the current term ends.
• A 6-month term is a reduced plan. It includes one maintenance visit and a lower repair discount (section 7), and it doesn’t include the Loyalty Credit, the free drain line unclog, or the waived diagnostic fee. Total Home isn’t offered as a 6-month membership.

4. When your price can change

Your price is locked for the whole term you paid for, even if our published prices change during it. When a term ends — including every automatic renewal, 6-month, annual, 2-year and 3-year alike — the next term is at our published price at that time, and we’ll tell you what that is before we bill it.

5. Scheduling your visits

• Annual and multi-year memberships include two maintenance visits per membership year: one before cooling season and one before heating season. A 6-month membership includes one visit, the next seasonal visit during its term.
• We reach out to schedule each visit, so you don’t have to keep track of it — but you’re welcome to call (904) 643-2218 or email team@coppercoservices.com whenever it suits you, and we’ll book it then. Visits generally fall between March and May, and between October and November.
• Missed or declined visits don’t roll over past the end of the membership year.
• Your first visit is usually scheduled within the first month of enrolling.

6. Eligibility — your system has to be working

A membership is maintenance on a system that runs. To enroll, your equipment has to be installed and in working order, with no repair outstanding on it. Maintenance keeps a working system working and makes it last; it is not a way to pay for fixing one that has already stopped.

Having trouble with your system right now? Book a service call first. Tell us what it’s doing and we’ll come out, diagnose it, and give you a written price before any repair begins. Once it’s running right, you’re welcome to join — and the repair visit is a good moment to ask, since we’ll have just been through the whole system.

If your first maintenance visit turns up problems that existed before you joined, we’ll show you what we found and quote any repair at your member pricing. And if the system turns out not to be running when we arrive, you choose: we hold the membership, starting its term when the repair is done, or we cancel it and refund what you paid in full.

7. Member discounts

• Your plan’s percentage discount applies to labor and parts on standard A/C service and repairs. Annual and multi-year: Essential 5%, Signature 10%, Total Home 15%. 6-month: Essential 0%, Signature 5%.
• On Total Home, the same discount also applies to standard electrical service and repairs.
• Discounts don’t apply to full system replacement, duct replacement, or new construction. The Loyalty Credit (below) is what applies toward a replacement.

8. Plan-specific benefits

• Diagnostic fee (Signature and Total Home, annual and multi-year memberships): one waived per membership year, when you have us complete the repair.
• After-hours and weekend calls (Signature and Total Home): billed at the same rate as a weekday call.
• Drain line unclog (Signature and Total Home, annual and multi-year memberships): one per membership year, Monday–Friday during business hours.
• Electrical safety inspection (Total Home, annual and multi-year memberships): one whole-home inspection per membership year.
• Trip and dispatch fee (Total Home, annual and multi-year memberships): one waived per membership year, on an A/C or electrical service call, when you have us do the work we came out for.
• Labor warranty on our repairs: our repair labor carries a 1-year warranty for Essential members and non-members, and 2 years for Signature and Total Home members. It covers our workmanship on repairs we perform — not parts, equipment, or the system itself.

9. Loyalty Credit

On annual and multi-year memberships, Signature members earn $100 per completed membership year, up to $500, and Total Home members earn $150 per completed membership year, up to $750. 6-month memberships don’t earn Loyalty Credit. Loyalty Credit applies only toward a new A/C system installed by Copper & Co. Services, has no cash value, and can’t be applied to repairs or membership fees.

10. Cancellation and refunds

• Cancel anytime by phone or email. Because every term is paid up front, we refund the unused balance, less the regular (non-member) price of services already delivered and the value of member discounts already used during the term.
• Every membership renews automatically (section 3), whatever its length. To stop any of them — 6-month, annual, 2-year or 3-year — from renewing, cancel before the current term ends.

11. Selling your home

If you sell the property, the membership transfers to the new owner at no charge for the remainder of its term. Let us know the new owner’s contact details and we’ll take it from there.

12. Changes to these terms

We may update these terms. Changes never raise the price of a term you’ve already paid for and never remove a benefit partway through it. Month-to-month price changes follow section 4.