Legal

Privacy Policy

1. Introduction

Copper & Co. Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your information when you visit our website (the “Site”) or use our services. By using the Site, you consent to the practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services. This includes:

  • Personal Information: This includes information that can be used to identify you, such as your name, address, phone number, email address, and any other information you voluntarily provide to us when requesting services, scheduling appointments, or contacting us.
  • Usage Data: We collect information about how you access and use the Site, including your IP address, browser type, pages visited, and other diagnostic data.
  • Device Information: We may collect information about the device you use to access the Site, including the device type, operating system, and unique device identifiers.
  • Communication Data: This includes records of your communications with us, whether via phone, email, or SMS, including appointment details and service requests.
  • Billing and Payment Information: If you make payments for our services, we collect necessary billing and payment information, such as credit card details or other payment methods, which are processed through secure third-party payment processors.

3. Cookies and Analytics

We use cookies and similar tracking technologies to understand how visitors use the Site and to improve it. Cookies are small text files stored on your device by your browser.

In particular, the Site uses Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics uses cookies to collect information such as the pages you visit, how long you stay, how you arrived at the Site, and general information about your device and approximate location. This information is aggregated and does not directly identify you; we use it to understand Site traffic and improve our content and services. Google processes this data on our behalf and may store it on servers outside your state or country. You can learn more about how Google handles this data in theGoogle Privacy Policy.

You can control or opt out of analytics cookies in the following ways:

  • Browser settings: Most browsers let you refuse or delete cookies. Disabling cookies may affect some features of the Site.
  • Google Analytics opt-out: You can install theGoogle Analytics Opt-out Browser Add-onto prevent your data from being used by Google Analytics across all websites.

4. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and maintain our services.
  • To schedule and manage appointments.
  • To communicate with you about your service requests, appointments, and billing.
  • To process payments and invoices.
  • To improve our Site and services.
  • To personalize your experience.
  • To send you important notices and updates.
  • To comply with legal obligations.

5. Sharing Your Information

We may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, scheduling software, communication platforms, and analytics providers (such as Google Analytics, as described above). These providers are contractually obligated to protect your information.
  • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • SMS Communication: SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
  • With your consent: We may share information with other parties if you provide us explicit consent.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain legal limitations.
  • Opt-Out: You can opt-out of receiving marketing communications from us at any time.
  • Data portability: In certain circumstances you can request to receive your data in a portable format.

To exercise these rights, please contact us using the contact information provided on our website’s contact us page.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us via the contact information provided on our website’s contact us page.